Shipping & Delivery
Everything you need to know about receiving your order
Shipping Options
We offer several shipping options to meet your needs. All orders are carefully packaged to ensure your rug arrives in perfect condition.
| Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-10 business days | $16.20 |
| Express Shipping | 2-5 business days | Calculated at checkout |
| Free Shipping | 5-10 business days | Free on orders over $108.00 |
Good to know: Orders are processed within 1-2 business days. You will receive a shipping confirmation email with tracking information once your order ships.
International Shipping
We ship to over 50 countries worldwide. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Important Notes for International Orders:
- Delivery times may vary based on customs processing in your country
- Customs fees, import duties, and taxes are not included in the shipping cost
- These charges are determined by your country's customs office
- We are not responsible for delays caused by customs clearance
- Please ensure your shipping address is complete and accurate
Tracking Your Order
Once your order ships, you will receive an email with a tracking number. You can use this number to track your package on our website or the carrier's website.
How to Track:
- Check your shipping confirmation email for the tracking link
- Visit our Order Tracking page and enter your order number
- Use the carrier's website directly with your tracking number
- Contact our customer service if you need assistance
Delivery Information
Most orders are delivered during regular business hours. If you are not available to receive your package, the carrier may leave it in a safe location or attempt redelivery.
Delivery Tips:
- Ensure someone is available to receive large packages
- Provide a secure delivery location if you won't be home
- Check your tracking information for estimated delivery date
- Inspect your package upon delivery for any visible damage
- Contact us immediately if your package arrives damaged
Missing or Damaged Packages
If your package hasn't arrived within the expected timeframe, or if it arrives damaged, please contact us within 7 days of the expected delivery date.
What to Do:
- Check your tracking information for delivery status
- Verify the shipping address on your order
- Check with neighbors or building management
- Contact our customer service team for assistance
- Take photos if your package arrives damaged
Need help? Contact our customer service team at customercare@barronhaggai.com for any shipping-related questions.